FAQs
Have more questions on charging the Subaru Solterra? See here for our common questions in regard to charging stations and accessories.
What is the difference between single phase and three phase power?
The main difference between single phase chargers and three phase chargers is the charging speeds and how many lines of power are routed to each.
- 7kW is our single phase charger. It charges slower than 22kW but most homes will require this charger due to the power available through the switchboard.
- 22kW is our three phase charger. Three phase chargers have the capability to charge at a faster rate than the single phase, however installing in the home is not available to everyone as this requires existing three-phase power setup. The design of the vehicle will determine how much power can be drawn from the charger regardless of how fast the AC charger is.
How to know what power is supplied to your home:
Single-Phase Power: Look for a single pole RCBO (switch) on your switchboard, labelled 'Main Switch'.
Three-Phase Power: Look for a three-pole RCBO (switch) on your switchboard, labelled 'Main Switch'.
If you are unsure, consulting an electrician can help you verify your home's power capacity.
What is the difference between 7kW and 22kw1 Chargers?
The main difference between the two comes in the power supply and reliability in delivery. The three phase charging has a higher power transfer capacity (up to 22kW) than the single phase (up to 7kW).
1. The Subaru Solterra has a maximum AC charging output of 11kW.
How long does a 7kW and 22kW1 charger take to charge my Subaru Solterra?
A single phase 7kW charger will take approximately 9.5 hours to charge2 the battery from 0% to 100%. A three phase 22kW will take approximately 6.5 hours to charge2 the battery from 0% to 100%. The Subaru Solterra has a maximum AC three phase charging output of 11kW.
1. The Subaru Solterra has a maximum AC charging output of 11kW. 2.Charging times will vary depending on a variety of factors including, but not limited to, the output of the charger being used, starting battery charge, charging equipment, ambient temperature, battery state as well as the age of the battery at point of use. As a result of these factors, charging times may therefore vary significantly.
What EV charger do I need for my home?
The Ocular LTE Plus is the recommended single phase charger. This is perfect as most people plug in their car overnight to ensure they’ll get a fully charged vehicle in the morning. It comes with a 2-year warranty1 from our EV charging partner, EVSE2.
1. Optional accessory EV chargers and cables are warranted for 2 years by our EV charging partner, EVSE. For more information head to the EVSE website https://evse.com.au/.
2. EVSE Australia, Subaru Australia's EV charging partner, manages all aspects of the installation, supply and maintenance of EV Home Chargers.
What are the next steps after ordering a home charger through my Subaru Retailer?
After you place the order for the home charger, our EV charging partner , EVSE, will send you an email with the request to carry out an online survey so they can understand your residence and requirements to ensure a no hassle installation process. Once the survey has been completed, EVSE will contact you to arrange the installation date or ask any additional questions.
Is there after installation support for the home charger?
Yes, you will be able to contact a 24/7, 7 days a week hotline provided by our EV charging partner , EVSE, which can support you via remove diagnoses and troubleshooting or to arrange for on-site maintenance if required.
Where can I find electric vehicle charging stations in Australia?
We recommend that you download and use an APP called Plugshare. It displays every charging station in Australia and therefore provides you with an unmatched overview.
What type of plug does my Subaru Solterra use?
AC – The Subaru Solterra use a Type 2 plug.
DC – The Subaru Solterra DC port uses the CC2 (Combined Charging System) plug.